In February 2011, the Sleep Inn San José Downtown was named International Hotel 2010 for the region of Central America and the Caribbean. Although the Sleep Inn has received numerous awards for its quality of service and overall aesthetic appearance, this is the first time the hotel has been named International Hotel, an award given by Choice Hotels International, the Sleep Inn’s parent brand. This regional honor now qualifies the Sleep Inn for a still more prestigious continental award, to be determined by a vote at the Choice Hotels meeting in Boston in May 2011.
In addition to this great honor, the Sleep Inn San José Downtown won the Quality Assurance Review (QAR 2010), an award also presented by Choice Hotels International. To win the yearly Quality Assurance Review, the Sleep Inn competes against twelve other Choice Hotels in Central America and the Caribbean. Twice a year, Choice Hotels sends an inspector to each of the competing hotels. This inspector evaluates the cleanliness of the hotel, the efficiency of its various operations, the condition of the rooms and building and the hotel’s compliance with franchise requirements. After his second 2010 visit to the Sleep Inn, hotel inspector Nicolás González said that “in terms of cleanliness and maintenance and improvements, [the Sleep Inn and its staff] are simply excellent and significantly surpass the standards Choice has established for the region.”
The Sleep Inn San José Downtown has won the Quality Assurance Review four times in the past five years–in 2006, 2007, 2008 and 2010. Guests are welcome to examine the award plaques, which hang in the hotel lobby on the wall next to the reception desk.
In 2010, the Sleep Inn also received a Certificate for Sustainable Tourism (Certificado de Sostenibilidad Turística), which indicates the hotel’s interest in the environment and in promoting “green” tourism. The hotel was given a designation of three leaves out of a possible five. Throughout its years of operation, the hotel has embraced environmentally friendly practices—saving water, recycling and conserving electricity—and it has encouraged its guests to do so as well. Horlando Salas, the hotel Manager expects that the hotel will receive a five-star rating this year.
The Sleep Inn is very proud of its wonderful employees, whose hard work and dedication have helped the hotel achieve its award-winning status. In addition to the faithful work of its employees, Horlando Salas notes that the success of the hotel depends on the added values he and his staff bring to the hotel. He says that the Sleep Inn offers services beyond those required by the franchise—free guest parking and free airport transportation, for example. The hotel’s Executive Housekeeper, Jendry Porras, and its Maintenance Manager, Christian Fallas, keep the hotel and its grounds in prize-worthy condition.
Read more about Costa Rica’s Certification for Sustainable Tourism.